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FAQ – Prime Finders Hub

1. How can I place an order?

Simply browse our collections, add your favorite products to the cart, and proceed to checkout. Once your payment is confirmed, your order will be processed.

 

2. How long does delivery take?

Orders are usually delivered within:

  • UK: 7–15 business days

  • USA & Europe: 10–20 business days

  • Other countries: 15–25 business days
    Please note: Delivery times may vary due to customs clearance or supplier location.

 

3. Do you provide tracking numbers?

Yes! Once your order is shipped, we will send you an email with a tracking number so you can track your package online.

 

4. What if my order is delayed?

Delays can happen due to customs or postal services. If your order hasn’t arrived within the estimated time, please contact us click here and we will assist you.

 

5. Can I return or exchange an item?

We only accept returns if the item is defective, damaged, or significantly different from what was described. Please review our  Refund & Return Policy for full details.

 

6. Can I cancel my order?

Orders can only be cancelled within  24 hours of placing them. After that, the processing begins, and we cannot guarantee cancellation.

 

7. Do you ship internationally?

Yes, we ship worldwide! Shipping times and charges may vary depending on your location.

 

8. What payment methods do you accept?

We accept secure payments via major credit/debit cards and trusted payment gateways.

 

9. Will I need to pay customs or import taxes?

Some countries may charge customs duties or VAT on imports. Customers are responsible for any applicable fees.

10. How can I contact you?
You can reach us By visiting Contact Us page

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